Certificación Académica Fernando Medina Pedraza

Página de Certificación Académica, logros de estudio y perfil profesional de Fernando Ulises Medina Pedraza2774 Vistas


SAP SemiSenior

Fernando Ulises Medina Pedraza
Miembro desde: Febrero de 2018 | Legajo de Certificación: DP24D

Cursando Actualmente: Consultor Funcional Módulo SD Nivel Inicial

Disponibilidad Laboral: FullTime

"Experience in the customer service area around 8 years, with technical support expertise, human resources and internet technology. currently working as a sap sd consultant & spanish language support"


Perfil Personal:



Añadir nuevo puesto

  • Editar puesto: SAP SD Consultant
    SAP SD Consultant Nombre de la empresaAccenture México Fechas de empleoabr. de 2017 – actualidad Duración del empleo11 meses UbicaciónMonterrey y alrededores, México

    Current Project in Accenture:
    SAP SD Consultant & Spanish Support Analyst


    Attend the issues or in support language tickets
    Interacting with end-user and taking there inputs for any new requirement
    Achieving the SLA’s. (Service Level Agreements)
    Take care of High, Medium and Low Priority tickets
    Configuration of new shipping points
    Configuration of new payments terms.
    Assigning of new sales office.

    Play a key role in the full project lifecycle, from initial set-up of the project to the final delivery of the result
    Work with the client to analyze their requirements: prepare and participate in workshops, requirement documentation.
    Assist in mapping the requirements into SAP Processes and design the solutions
    Testing, assist in the development of test scripts
    Finalize the configuration & support the solution.

    Project with Avanade/Microsoft
    Technical Support for Microsoft Office 365

    Troubleshoot and provide technical guidance for customer issues and escalations.
    Gather and validate information related to specific service requests.
    Provide issue coordination and resolution management.
    Maintain communication with the administrators to help ensure that issues are addressed on an ongoing basis.
    Provide assistance with licensing, invoicing, and subscription inquiries.
    Provide assistance with purchasing and trial inquiries.
    Continually gather customer feedback on how to improve the service through surveys.

    Ongoing support to personal, small business and enterprise administrators. Scope of support ranged from Exchange mailbox migrations to SharePoint sites building and management, Skype for Business set up, Office suites, PowerShell guidance and other Microsoft software and applications.

  • Editar puesto: HR Ops Analyst
    HR Ops Analyst Nombre de la empresaAdient Fechas de empleosept. de 2016 – may. de 2017 Duración del empleo9 meses UbicaciónMonterrey y alrededores, México

    Responsible to provide support to HR and Managers across the region and Provides specialized administrative support to employees and line managers.
    Responds to complex inquiries from employees across the enterprise.
    Administers and executes certain HR programs.
    Collects and analyzes data to support HR activities.
    Processes complex data requests.
    Work in accomplish all the requests between the service level agreements of each process.
    Process the transactions according to the Case Management Framework and SOX Matrix.
    Updates training materials, documentation, presentations, WI and related materials.

  • Editar puesto: Technical Desk Support
    Technical Desk Support Nombre de la empresaXerox Fechas de empleosept. de 2014 – mar. de 2015 Duración del empleo7 meses

    Troubleshooting via the phone, email, chat and web hardware, software, and network operating problems involving technical resources to ensure resolution, using two computers simultaneously to connect remotely to the user’s computer.

    Helping managers troubleshoot all kind of equipment’s within the store such as: Computers, Printers, Phones, Faxes, and Monitors, Register machines using Command Prompt by running commands and also modifying registry keys from the user’s computer.

    Applying, understanding and having knowledge of information systems products for McDonald’s restaurants and services to assist users.

    Identifying, investigate and research user questions and problems as well as isolating and resolving information systems problems.

    Receiving and prioritize issues and forwards using appropriate escalation procedures

  • Editar puesto: Customer Service Associate II
    Customer Service Associate II Nombre de la empresaXerox Fechas de empleosept. de 2014 – mar. de 2015 Duración del empleo7 meses

    Responsible for responding to customer inquiries and complaints regarding Xerox's records, billings, contract renewals, and supply returns. Answers and initiates a variety of real-time inbound and outbound voice-based communications in English or other languages to support customer care.

  • Editar puesto: Technical Support Agent
    Technical Support Agent Nombre de la empresaTeleperformance Fechas de empleojun. de 2011 – may. de 2012 Duración del empleo1 año UbicaciónMonterrey y alrededores, México

    Troubleshooting via phone all Windows Operative systems for residential users, using two computers simultaneously, remotely connecting to the user’s computers and having a virtual operative system machine.

    Helping users with issues such as: Viruses, setting up Home Networks, setting up Users and Administrator privileges, computers and system running slow, activating licensed keys for all Microsoft Products, issues with BIOS, and all kind of problems with the operative system not booting properly.

    Use of Microsoft Knowledge Base to assist users, virtual machine, Command prompt and Register Keys to modify the whole system.



Nivel de Inglés: Avanzado

Educación Añadir nueva educación

  • Editar educación: Universidad Autónoma de Nuevo León Reordenar educación: {:name}
    Universidad Autónoma de Nuevo León

    Nombre de la titulaciónLicenciatura en Derecho

    Disciplina académicaDerecho Corporativo

    Fechas de estudios o fecha de graduación prevista2007 – 2012

Publicaciones Académicas:

Fernando apoya la producción colaborativa de conocimientos, habiendo creado y compartido abiertamente con la comunidad 48 publicaciones:

Lista de publicaciones (Scroll panel).

Producción Colaborativa y Abierta de Conocimientos, nuestro mayor potencial está en nuestra gente.


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